Free markets alone do not cater for everything. Regulation plays a key role in achieving inclusion objectives and pursuing accessibility and usability policies.
Ofcom website: Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
RNID response to Ofcom's Consultation Questions on the Strategic Review of Telecommunications, phase 2: Guido Gybels, London 2005. (pdf format).
RNID response to Ofcom's Consultation Questions on the Review of the Universal Service Obligation: Guido Gybels, London 2005. (pdf format)
RNID response to Ofcom's Statement and Further Consultation Questions on the Review of the Universal Service Obligation: Guido Gybels, London 2005. (pdf format)
Formal Investigation report: web accessibility: This report by the Disability Rights Commission demonstrates that most websites are inaccessible to many disabled people and fail to satisfy even the most basic standards for accessibility recommended by the World Wide Web Consortium.